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Help & Support

Support Center

We're here to ensure your journey with StillBank is peaceful, reliable, and smooth.

Get in Touch Directly

Have a question, feedback, or encountered an issue with audio, widgets, or Apple Watch sync? Send our engineering team an email and we'll reply within 24–48 hours.

Email 854400961@qq.com

Frequently Asked Questions

Apple Watch & Sync

How do I sync my Apple Watch practice records with my iPhone?

When you finish a practice on your Apple Watch, the session is saved locally and automatically queued to sync to your iPhone via WatchConnectivity the next time both devices are within Bluetooth/Wi-Fi range. No manual sync action is required.

Widgets

Why is my Home Screen or Lock Screen widget not updating?

iOS manages widget refresh budgets automatically. Opening the StillBank app for a few seconds or completing a practice instantly forces iOS to refresh all widget timelines. Also ensure that 'Background App Refresh' is enabled for StillBank in your iPhone Settings.

Purchases & Restore

How do I restore my purchase on a new iPhone or iPad?

StillBank supports Family Sharing and one-time purchase restore. Open StillBank, go to Me → Settings, and tap 'Restore Purchases'. Because purchases are tied to your Apple ID, you will never be charged twice.

Audio & Sleep Timer

Can soundscapes continue playing when my iPhone screen is locked?

Yes. StillBank is fully configured for iOS background audio. You can start any soundscape or sleep session, lock your screen, and set an automatic sleep timer (e.g. 15, 30, 45, or 60 minutes) to gently fade out the sound when you fall asleep.

Data Management

How can I reset all my meditation history or streak data?

Because all data is stored 100% locally on your iPhone, deleting the app from your device will completely erase all local records. Alternatively, you can clear history inside the app settings.